Product
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Of course, our product is safe to use during pregnancy and breastfeeding. You can access a complete list of ingredients on the product page, and it's advisable to consult with your doctor to ensure our product is suitable for your pregnancy journey.
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South Korea. Our products are crafted through a unique collaboration between leading dermatologists from Korea and Malaysia, merging the finest skincare expertise from both regions.
We source our premium ingredients directly from Korea, ensuring that every product embodies the renowned quality and efficacy of Korean skincare. -
Our products are safe to use within 3 years from the manufacturing date indicated at the bottom of each product.
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Yes, all of our products are officially certified Halal by the Department of Islamic Development Malaysia (JAKIM)
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Yes, our products are suitable for all skin types. However, if irritation or a rash occurs, we recommend discontinuing use and seeking medical advice.
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In general, it is recommended to store skincare products in a cool, dry place at room temperature.
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Please visit our product page for more information.
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Generally, there are no side effects under normal usage conditions when using Sediour products. However, some users may experience mild redness or itching depending on individual skin sensitivity. To ensure suitability, it is recommended to perform a patch test before using the product, especially if you are aware of any skin sensitivities. If you experience severe redness, itching, or burning sensations, discontinue use immediately and consult a dermatologist. If you are allergic to any ingredients listed on the product label, please refrain from using it. For any concerns or questions, feel free to contact us via WhatsApp at +6010 564 4263.
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All SEDIOUR product packaging can be recycled.
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You can search for the product using keywords or navigate through product categories.
Shipping & Tracking
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Yes, we now ship our products to East and West Malaysia with a flat shipping fee.
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You can track your order here by entering your order details (Email Address & Order Number). Once your order has been shipped, you will receive a tracking link via email to follow the journey of your package.
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For shipping and delivery in Malaysia, please take note of the following:
a) Correct Shipping Address: Ensure your shipping address is accurate as amendments cannot be made after your order number is generated.
b) Processing Time: We strive to prepare and dispatch your order as quickly as possible. Orders are packed and shipped from Monday to Friday, excluding weekends and public holidays.
c) Delivery Timeframe: Delivery times vary depending on your location. Please refer to the current estimates on our website's FAQ page for specific details.
d) Peak Periods: During peak times, there may be slight delays in delivery due to high order volumes, transactions, and availability issues. We appreciate your patience during these times.
e) Third-Party Couriers: We utilize third-party courier services for deliveries. While we aim for timely arrivals, unforeseen delays may occur beyond our control. We will take necessary actions to ensure prompt delivery.
f) Delivery Confirmation: Once your order is shipped, you will receive an email and/or SMS from our courier partner with a tracking link for your package. If the tracking link is not functioning, please contact us at support@sediour.com for your tracking number.
Rest assured, we are committed to ensuring a smooth shipping and delivery process for all our customers in Malaysia. If you have any questions or need further assistance, you can contact our support team.
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Unfortunately, we are unable to accommodate requests to change the courier according to individual preferences. We have partnered with reliable courier services to ensure efficient delivery for all our customers. However, if you have specific delivery instructions or concerns, please let us know, and we will do our best to assist within the framework of our existing courier agreements. Your satisfaction is important to us, and we strive to provide the best service possible!
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In the unfortunate event of a product being out of stock, we will make every effort to dispatch your order within 7 working days. If the delay is significant, we will notify you via email and on our social media channels. If the delay exceeds 7 working days, you have the option to request a cancellation of your order by contacting us at support@sediour.com, and you will be refunded accordingly.
Similarly, if a free gift is out of stock, we may ship your order without the gift. However, please note that gifts will be provided while stocks last, and announcements regarding this will be made on our social media accounts.
Purchases & Processing
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All orders are processed for shipping within 3 business days, with an additional 2 to 5 business days for delivery through our partners, depending on your location. Once your order is shipped, you will receive a notification via email along with your tracking number.
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The steps to purchase products on the SEDIOUR website are as follows:
Step 1: Browse and select the item you want from the available product options.
Step 2: Click on the product to view its details and add it to your cart.
Step 3: Review the summary of your order in the cart and proceed to checkout.
Step 4: Provide necessary information, including your customer details, shipping address, and select your preferred shipping method.
Step 5: Choose your payment method.
Step 6: After successful payment, you will receive an order confirmation and thank you note.
Following these steps will allow you to complete your purchase smoothly and have your chosen SEDIOUR product delivered to your doorstep. If you encounter any issues or have questions during the process, feel free to contact SEDIOUR customer support team for assistance. -
a) Credit Card (via Razer): Visa and Mastercard
b) FPX Internet Banking (via Razer): Maybank2u, CIMB Clicks, Hong Leong Connect, Public Bank PBe, RHB Now, Alliance Online, Affin Online, Bank Islam Online, UOB Bank Online, OCBC Bank Online, Standard Chartered Bank Online, AmOnline, I-Rakyat, I-Muamalat, Kuwait Finance House Online, Bank Simpanan National Online, HSBC Online
c) E-Wallet Online Payments (via Razer): Razer Pay Online, Boost Online, GrabPay Online, Maybank QR Pay Push Online, Touch ‘n Go Digital Online
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The discount or promotion code is only valid for use on www.sediour.com. Codes from www.sediour.com or SEDIOUR social media are not valid for use on any other platform unless stated otherwise. Each code can only be used once and cannot be combined with any other offers or discounts.
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Other than our website, we have expanded our presence to several online platforms, offering you more choices and flexibility. You can find SEDIOUR products on the following platforms:
Shopee: https://shopee.com.my/sediour
TikTok: https://www.tiktok.com/@sediour.my
Refunds, Returns & Cancellations
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We are unable to process refunds or returns after purchase due to hygiene reasons. If you receive the wrong order or damaged goods, please contact us via email at support@sediour.com and we will get back to you as soon as possible! Can I cancel or change my order? All orders are final once they are shipped. If you have any questions, please contact us via email at support@sediour.com, and we will get back to you as soon as possible!
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All orders are final once they are shipped. If you have any questions, please contact us via email at support@sediour.com, and we will get back to you as soon as possible!
Customer Inquiries
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Our customer support team is available to assist you every day from 9 AM to 6 PM. You can reach us through various channels:
a) WhatsApp: 010-564 4263
b) Email: support@sediour.com
Feel free to contact us with any questions or concerns, and we'll be happy to help you. Please note that any inquiries received after 6 PM will be promptly answered on the next business day.